Terms + Conditions

Last updated: 20 August 2026

About the website

Welcome to www.themoxiemovement.com (Website).

The Website lets you browse and purchase coaching programs and events, including The Done by 3 Club, The Moxie Business Advantage, The Real Deal, and our retreats and events including Season 27 (Services). You can also book a free Fit Check call (Fit Check), complete the free Moxie Ascent self-assessment, and access free digital resources (Digital Resources). Where a Service includes access to an online portal, tool or course, the Website provides that access (Purchase Services).

The Website is operated by The Moxie Movement Ltd, a company registered in New Zealand and trading as The Moxie Movement (The Moxie Movement, we, us, our).

Please read these terms and conditions (Terms) carefully. By using, browsing or accessing the Website or any associated Services, you confirm you have read, understood and agree to be bound by the Terms. If you do not agree, you must stop using the Website and the Services.

We may review and change any of these Terms at our discretion by updating this page. Changes take effect from the date of publication, and your continued use of the Website is your acceptance of them. Where a change materially affects a Service you have already paid for, the Terms in force on the date you purchased will continue to apply to that Service.

Acceptance of the Terms

You accept these Terms by remaining on the Website or engaging with any of its Services.

The Fit Check

The Fit Check is a free call. It is a conversation to work out whether we can help you and whether working together is right for both of us. Booking a Fit Check does not commit you to purchasing anything.

Bookings are made through our designated booking system (Booking System). If you create an account with the Booking System, you agree to that provider's own terms and privacy policy.

To cancel or reschedule, please give us at least 24 hours notice at hello@themoxiemovement.com so the time can be offered to someone else.

We may record Fit Check calls for our own notes. If we intend to record, we will tell you at the start of the call and you may decline. See our Privacy Policy.

Purchase of Services

By purchasing a Service, you agree to pay the listed price for that Service (Purchase Price).

Payments are made through the payment methods provided (Payment Gateway Providers). By using the Purchase Services you agree to the terms, privacy policies and other documentation of those providers.

Once payment is confirmed you will receive a receipt, and we may record your purchase details for future reference.

If payment is not made in full on the due date, we may charge interest at 5% per annum, calculated daily. Costs we incur in enforcing payment terms are recoverable from you.

We may adjust pricing for future purchases of Services at any time. A price change does not affect a Service you have already paid for, or the rate applying to a current membership term.

Currency and GST

The currency for each Service is stated directly with its price. In-person seats at our New Zealand events are priced in New Zealand dollars.

GST means goods and services tax as defined in the Goods and Services Tax Act 1985. GST applies to customers in New Zealand only. If you are in New Zealand, GST is included in the price shown unless the point of sale states otherwise. If you are outside New Zealand, the price you pay does not include New Zealand GST.

You are responsible for any taxes, duties or bank charges applying in your own country.

Delivery of Services and licence

Purchasing a Service gives you access to the relevant program through the designated online platform.

Your purchase grants you a limited, non-exclusive, non-transferable licence to use the materials provided for your own personal and internal business use only (Licence). This includes templates, planners, prompts, workbooks, recordings and portal content.

Sharing your access, or sharing content including templates and resources, with third parties is not permitted.

Team access inside The Moxie Business Advantage. MBA members may share the frameworks, templates and tools with their own employees, and may use them to implement the work inside their own business. That is what the program is for.

Two limits. First, the licence covers implementation inside your own business only. It does not let you or your team deliver our frameworks to your own clients, or resell, publish or repackage them. Second, sharing access with a contractor requires our written approval first, particularly where that contractor runs their own business. Email hello@themoxiemovement.com and we will confirm.

The programs

The Done by 3 Club

The Done by 3 Club is available weekly or annually.

• Weekly membership is rolling. You may cancel at any time by giving notice as set out below.
• Annual membership is paid in one payment and runs for twelve months from the date of purchase.

Cancelling a weekly membership. You may cancel at any time by emailing hello@themoxiemovement.com. Cancellation takes effect 30 days after we receive your email. Payments continue during those 30 days, and so does your access.

If you paid annually. At the end of your twelve-month term, your membership continues and moves onto weekly payments at the then-current weekly rate. The annual rate applies again only if you ask for it. If you would rather pay another year as a lump sum, tell us before the term ends and we will invoice you. If you would rather stop, give us 30 days written notice before the term ends. Annual fees are non-refundable once a term has started.

Where a Done by 3 membership includes a bonus that unlocks on completion, such as a strategic planning session, that bonus is available only while your membership is current and within any window we notify to you.

The Moxie Business Advantage

The Moxie Business Advantage (MBA) is a twelve-month program, entered by application.

The 30 day Love It or Leave It period. You have 30 days from your initial call to decide. To cancel in that window, email hello@themoxiemovement.com within the first 30 days. After the 30 days you are responsible for the full Membership Fees for the twelve-month term, whether or not you complete the program.

On cancellation under this policy we will end your access and licences, and you agree to stop using all materials provided and to delete them from your devices and storage.

After the twelve months. Membership continues on a rolling basis and you may cancel by giving 30 days written notice to hello@themoxiemovement.com. Payments stop 30 days after we receive your notice.

If you paid annually. At the end of your twelve-month term, your membership continues and moves onto weekly payments at the then-current weekly rate. The annual rate applies again only if you ask for it. If you would rather pay another year as a lump sum, tell us before the term ends and we will invoice you. If you would rather stop, give us 30 days written notice before the term ends.

Early termination. Except during the Love It or Leave It period, Membership Fees are non-refundable. If you terminate early, all unpaid amounts of the Membership Fees remain payable in full. If you are on a payment plan and terminate early, we may collect all outstanding amounts by charging your nominated payment method, and your access will end.

Missing a group coaching session does not entitle you to a refund for that session.

The Real Deal

The Real Deal is private mentoring, entered by application, with a limited number of places.

The Real Deal runs on the same structure as The Moxie Business Advantage.

The first 30 days are yours to decide. Show up, do the work, and keep every asset we build together. If at the end of those 30 days the structure is not taking shape, send one email to hello@themoxiemovement.com and you are out. No conversation required.

After 30 days you are in for 12 months from day one. That is the structure the work requires, because a full year of seasonality, team changes and real business cycles is what it takes to install the framework properly.

After the twelve months, the engagement continues on a rolling basis with 30 days written notice from either side.

If you paid in full. At the end of your twelve-month term, the engagement continues and moves onto weekly payments at the then-current weekly rate. The annual rate applies again only if you ask for it. If you would rather pay another year as a lump sum, tell us before the term ends and we will invoice you. If you would rather stop, give us 30 days written notice before the term ends.

Held rates. Where we have confirmed a held rate at the start of your engagement, that rate applies for as long as your engagement continues without a break. If you leave and come back, the then-current rate applies.

Early termination. Except during the first 30 days, fees are non-refundable, and outstanding amounts for the initial twelve-month term remain payable.

Inclusions. What is included is stated in your engagement confirmation. Some inclusions depend on your payment option, and where they do we say so at the point of sale.

Included with every engagement, on either payment option:

• All virtual retreats during your engagement year
• One ticket to an in-person Moxie event during your engagement year, in Thailand or New Zealand, your choice. This becomes valid once your first 30 days are complete.

Included where you pay in full only:

• A private VIP intensive with Sarah at our villa in Koh Lanta, Thailand. Three nights, two days. Dates are arranged around both of us, one place is available every 90 days, and it must be taken within six months of purchase.

Inclusions may change on renewal and we will tell you before they do.

Pausing a membership

We ask that you protect your own participation. We also know that illness and life happen.

At our discretion we may allow you to pause a membership for up to one month. To request a pause, email hello@themoxiemovement.com with the circumstances. If approved, an administrative fee may apply and will be confirmed in writing, and we will tell you your adjusted completion date and any other changes.

We are not responsible for any loss or inability to continue a program once it resumes after a pause.

Retreats and events

This section applies to our in-person and virtual events, including Season 27, and it prevails over the program terms above where they conflict.

Booking and payment

Event seats are limited. Your seat is confirmed when we receive payment in full, or when we receive the first payment under an agreed payment plan and you have met each subsequent instalment.

Where an event has a stated booking deadline, benefits tied to that deadline are only available to bookings received on or before it.

For in-person events, the final date a seat can be sold is stated on the event page, because we commit to catering and venue numbers in advance.

What is included, and what is not

What is included is stated on the event page. For our New Zealand in-person events this includes catering on each event day.

Travel, transfers, accommodation and dinners are not included, and we do not book accommodation for you. You are responsible for arranging and paying for your own travel and accommodation, and for any visa, insurance or health requirements.

We strongly recommend travel insurance that covers cancellation, medical costs and disruption. We are not liable for your travel or accommodation costs in any circumstance, including where we cancel or reschedule the event.

If you cancel

• Event fees are non-refundable.
• Up to 30 days before the event, you may transfer your seat to another person who meets the entry criteria, at no charge, by emailing us their details.
• Inside 30 days of the event, no refund, transfer or credit is available, because catering, venue and materials are committed.
• Where an event includes a physical item posted to you, that item is only guaranteed to arrive if you book more than 14 days before the event.

If we cancel or change the event

We may change the venue, format, schedule, facilitators or content of an event where we need to. Where a change is material, we will tell you as soon as we can.

If we cancel an in-person event and cannot offer a reasonable alternative date, you may choose a full refund of the fee you paid us, or a credit for the next equivalent event. Our liability is limited to the fee you paid us and does not extend to your travel, accommodation or other costs.

If circumstances outside our reasonable control prevent the event running in person, including natural events, illness, travel restrictions, venue failure or government direction, we may move it to a virtual format. In that case we will refund the difference between the in-person and virtual fee.

Conduct at events

Our events are working rooms. We may ask you to leave an event, without refund, if your conduct is unsafe, harassing, discriminatory or persistently disruptive to others.

Wellbeing at events

Our events involve reflective and personal work alongside business strategy. They are not therapy and they are not a substitute for medical or psychological care.

Before you are confirmed, we may ask you about anything we need to know to support you properly, and you agree to answer honestly. You remain responsible for your own wellbeing and for telling us if you need support during the event.

Our client tools

We provide online tools to clients, including The Rewarding Returns Gates. Access is granted per client and is personal to you.

Where a tool asks you to connect a third-party account, including your accounting software such as Xero, you authorise that connection yourself and you can withdraw it at any time through the tool or through that provider. We access only the data needed to provide the tool's function.

You are responsible for keeping your login credentials confidential and for telling us immediately if you believe your account has been used without your authority.

Some tools use automated processing, including artificial intelligence, to produce summaries, prompts and suggestions. That output is general guidance, it can be wrong, and it is not financial, accounting, tax or legal advice. You are responsible for checking it and for any decision you make.

We may suspend access to a tool for maintenance, or withdraw a tool, and we will give reasonable notice where we can.

See our Privacy Policy for how we handle data in these tools.

Digital Resources and the Moxie Ascent

Free resources, including downloadable guides, workbooks and the Moxie Ascent self-assessment, are provided for your general information.

The Moxie Ascent gives you an indicative result based on the answers you give. It is a self-assessment, not a diagnosis, an audit or a valuation, and its accuracy depends on your answers.

By providing your email address to receive a Digital Resource, you agree we may contact you about our Services. You can unsubscribe at any time using the link in any email, or by emailing hello@themoxiemovement.com.

Member conduct and obligations

As a participant in any Service, you agree to:

• use the Services only for lawful purposes
• keep your account login credentials confidential
• tell us immediately about any unauthorised use of your account
• not harass, defame, or infringe the intellectual property of others
• treat what other members share in a group setting as confidential, and not repeat it outside the room

We may revoke your access to the Services for breach of these Terms.

Program termination and refunds

Programs are non-refundable, except as expressly set out in these Terms.

If you terminate a program early, any remaining balances owed must be paid within seven days.

We may terminate your participation for breach of these Terms with seven days notice by email. If we do, you will only be charged for Services provided up to the termination date.

Refunds will otherwise only be provided where we are unable to deliver the Services.

Warranty

We will make every effort and take all reasonable steps to help you achieve your desired results. We do not guarantee that the Services will meet your specific requirements or that all participants will achieve the same outcomes.

In compliance with New Zealand consumer law, the Services come with guarantees that cannot be excluded. For major failures in the Services, you may cancel your agreement with us and receive a refund for the unused portion, or compensation for its reduced value. A major failure includes circumstances where the Services are unfit for their intended purpose or unsafe for use.

Where you acquire the Services for the purposes of a business, the Consumer Guarantees Act 1993 does not apply to the extent permitted by that Act.

Results and earnings

Any results, figures or case studies we publish are examples of what particular clients achieved. They are not a promise, projection or guarantee of what you will achieve.

Your results depend on your business, your market, your circumstances and the work you do. We do not guarantee any level of revenue, profit, saving or time recovered.

Services disclaimer

You are solely responsible for creating and implementing your own career or business strategies, your mental and emotional wellbeing, and your decisions, choices, actions and results arising from or related to the Services and your sessions and interactions with us. You agree that we are not liable or responsible for any actions or inactions, including their impact on your personal life or career, or for any direct or indirect outcomes resulting from the Services.

To get the value out of your sessions with us, you agree to communicate openly and honestly, remain receptive to feedback, and dedicate the time and energy needed to participate fully.

Information disclaimer

Any information, advice, content or documentation provided through our Services, including in the membership portal, Digital Resources, podcasts, Website, social media accounts or any other platform, does not constitute professional, financial, accounting, tax, legal, medical or psychological advice. It is provided for general information and guidance only. This includes information or advice provided by third-party guests and speakers featured on our platforms.

While all care is taken in preparing information and published materials, we make no representations or warranties about their accuracy, reliability, completeness or suitability for any particular purpose.

To the extent permissible by New Zealand law, we will not be liable for any expenses, losses, damages, including indirect or consequential damages, or costs arising from inaccuracies, incompleteness or reliance on the information provided through our platforms or Services.

Recordings

Group coaching sessions, workshops and some event sessions are recorded, and recordings are made available to participants as replays.

By attending, you consent to being recorded. If you do not want to appear in a recording, keep your camera off and use the chat, or tell us before the session and we will tell you how to take part without being recorded.

We may also capture photography and video at in-person events for our own marketing. If you do not want to appear, tell us at the event and we will respect it.

Replays are for participants only, under the Licence above. Do not share, download for redistribution, or repost them.

Copyright and intellectual property

You acknowledge that the Website, the Purchase Services, The Moxie Movement brand, and any associated logos, designs, text, graphics, software, content, files, materials and intellectual property (Content) are owned by The Moxie Movement Ltd or its affiliates, licensors or suppliers.

This includes our frameworks and their names, including The Easeful Standard, the Moxie Ascent, the Moxie Meter, the nine accelerators, and the language of the three levers, three outcomes and four zones.

You may not, without our prior written permission, broadcast, republish, upload to a third party, transmit, post, distribute, adapt or alter any Content for commercial purposes. This excludes materials on the Website that are explicitly available for reuse or are in the public domain.

You may not use our Content, frameworks or materials to deliver coaching, training or consulting to your own clients, or to train an artificial intelligence model, without a written licence from us.

For Services that involve software, content or materials licensed to you, a limited, revocable, non-exclusive, non-transferable licence is granted for personal, non-commercial use only.

You agree to indemnify us for any liability, losses or expenses incurred as a result of a breach of intellectual property rights by you or your agents.

User-generated content

If you contribute any content, such as comments, reviews, photos or videos, to our Website or other platforms, you are solely responsible for that content.

By submitting content, you grant us a royalty-free, non-exclusive licence to use it for any purpose, including promotional and advertising material, with or without credit.

You warrant that:

• you own or have the right to use all materials included in your content
• you have obtained consent for the inclusion of any third parties in your content
• your content does not infringe the rights of others

We may remove content at any time if we consider it defamatory, threatening or otherwise objectionable.

Testimonials

Where you give us a testimonial, review or case study, you agree we may use it in our marketing, including your first name, business name and a photograph if you provide one.

You may ask us to stop using it at any time by emailing hello@themoxiemovement.com. We will remove it from material we control within a reasonable time. We cannot remove it from print, or from third-party platforms outside our control.

Privacy

We take your privacy seriously. Information collected through your use of the Website, the Services and our tools is handled in accordance with our Privacy Policy, available on the Website.

General disclaimer

You acknowledge that we do not provide any guarantees, warranties, representations or conditions beyond those explicitly stated in these Terms or required by New Zealand law.

Subject to this clause, and to the extent permitted by law:

• all other terms, guarantees, warranties, representations or conditions not expressly stated in these Terms are excluded
• we will not be liable for any special, indirect or consequential loss, including loss of profit, opportunity or goodwill, arising from the use of our Services or Website
• use of the Website, the Purchase Services and any of our programs is at your own risk, and all Services are provided "as is" and "as available" without warranty or condition of any kind

This includes losses or damages arising from:

• system failures, errors, delays or interruptions in Website operation
• the accuracy or currency of information provided through the Website or other platforms
• costs incurred from reliance on Content or using the Services
• third-party conduct or content

Limitation of liability

Our total liability arising from or in connection with the Purchase Services or these Terms will not exceed the most recent amount you paid for the Services.

You agree that we, our affiliates, employees and agents will not be liable for:

• direct, indirect, incidental or consequential damages, including loss of profit or reputation
• any claims arising from content posted by users, third parties, or through our platforms

Indemnity

You agree to indemnify us, our employees and affiliates from and against all actions, liabilities, costs and damages incurred due to:

• content you post on the Website or other platforms
• your use of the Website or Services
• breach of these Terms by you or your agents

Governing law

These Terms are governed by the laws of New Zealand. Any disputes arising out of or related to the Services or the Website will be resolved exclusively in New Zealand courts.

Severability

If any part of these Terms is unenforceable, the remaining provisions remain in full force and effect.

Independent legal advice

Both parties confirm the Terms are fair and reasonable, and that you have had the opportunity to seek independent legal advice.

Contact us

For any queries or concerns regarding these Terms:

The Moxie Movement Limited PO Box 433, Paihia 0247, New Zealand Email: hello@themoxiemovement.com